When a trip is cancelled due to circumstances beyond the traveler's control, FSU will reimburse the traveler for any expenses already incurred. We do ask that the traveler or travel rep attempt to obtain refunds and note that they did so on the expense report. When a traveler is unable to obtain a refund, they should complete an expense report for the ticket and note that the trip was cancelled.
If the traveler receives a credit, the traveler should still complete an expense report as above and attempt to use that credit for business travel before it expires. If the credit expires, the traveler is not responsible for reimbursing FSU. If the traveler elects to use the credit for personal travel, the traveler will owe the amount of the credit back to FSU.
It is the responsibility of the department and traveler to keep track of any credits. If the traveler booked their flight in Concur, their credit will show up on their profile in the "Unused Tickets" section. The traveler will be prompted to apply the credit when booking a future ticket.