Users must book airfare in Concur or over the phone with World Travel. Users are encouraged to use Concur for all other booking needs. FSU has contracted with World Travel Service - Travel Agency to assist with the travel booking and reservation process. Before booking travel, users should have a Travel Request submitted and in the process of approval or fully approved.

If you are a first time user to Concur please be sure to update your profile and complete any required fields. You can access your profile by selecting “Profile” at the top of the page. You must complete the required fields in your profile before you can begin booking in Concur or use the Concur Mobile app.

For reservations or ticket changes, please call (855) 967-2818 or email during their normal business hours (Monday – Friday, 8:00am to 6:00pm EST)

After hours emergency assistance is available 24 Hours a day for your convenience at the numbers below. Refer to code: A-1B4T when calling. *This service is not free, please see “After Hours” in the pricing model below for details.

  • (800) 251-9047 Domestic
  • (865) 777-1600 International (collect calls accepted)

For World Travel Service technical support email (Monday – Friday, 8:00am – 5:00pm EST)

Related Resources

Users may be interested in the following guides and resources: